Refund Policy Overview

At Excelus Machinery, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be issued for products or services purchased through our Industrial E-commerce Marketplace.

Eligibility for Refund

Refunds may be considered under the following conditions: if the product is defective, damaged during transit, incorrect as per the order, or if the service provided does not match the agreed specifications. Requests must be raised within a specified time frame after delivery.

Non-Refundable Items

Certain items or services may not be eligible for refunds, including customized products, used items, or services that have already been completed. Any such exclusions will be clearly communicated at the time of purchase.

Refund Process

To initiate a refund, users must contact our support team with relevant details such as order information, issue description, and supporting evidence if required. Once verified, the refund request will be processed within a reasonable timeframe.

Refund Timeline

Approved refunds will be processed through the original payment method. The time taken for the refund to reflect may vary depending on the payment provider and banking policies.

Policy Updates

Excelus Machinery reserves the right to modify or update this Refund Policy at any time. Continued use of our services indicates acceptance of the updated policy.